Privacy Policy

a. Information You Voluntarily Provide

We collect information you choose to provide, including but not limited to:

• Name
• Email address
• Phone number
• Street address and city
• Pool service, repair, renovation, or equipment inquiry details
• Information submitted through estimate requests, contact forms, email, phone calls, or text messages

This information is collected primarily to respond to homeowner inquiries, evaluate requested work, coordinate estimates or service, and communicate about your project.

b. Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Referring or exit pages

c. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Analyze website traffic and performance
• Improve site functionality and user experience
• Understand how visitors interact with our website and estimate-request pages
• Support advertising or remarketing efforts where enabled

You may control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

We may use collected information to:

• Respond to estimate requests, service inquiries, and customer communications
• Review pool repair, renovation, liner, equipment, tile, coping, leak, or related service needs
• Schedule estimates, appointments, inspections, or project follow-up
• Provide requested services and customer support
• Send communications related to your inquiry, appointment, estimate, project, or account
• Send occasional marketing or company updates where permitted; you may unsubscribe from marketing emails at any time
• Improve website performance, content, and user experience
• Analyze website usage and campaign effectiveness
• Comply with legal and regulatory obligations

We do not sell or rent your personal information.

We may share information with trusted service providers that help us operate our website and business, such as:

• Website hosting and form providers
• Customer relationship management, email, and SMS platforms
• Analytics and advertising service providers
• Payment, scheduling, or business-support providers when applicable

These providers may use personal information only as needed to perform services for Medusa Pool & Spa and are expected to maintain appropriate confidentiality and security measures.

We may also disclose information when required by applicable law or legal process, or when reasonably necessary to protect our rights, property, customers, workers, or safety.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

Depending on where you live and applicable law, you may have rights concerning your personal information, including:

• The right to request access to personal information we hold about you
• The right to request correction or deletion of your information
• The right to object to or restrict certain processing activities
• The right to opt out of marketing communications

To submit a request, contact us using the information in the Contact Us section below. We may need to verify your identity before completing certain requests.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us directly. Service-related communications about an active estimate, appointment, or project may continue when needed to fulfill your request.

If you communicate with Medusa Pool & Spa by text message or opt in to receive SMS messages, we may collect and process your mobile phone number and message interaction information.

Text messages may be used for estimate coordination, appointment scheduling, service updates, project questions, or other communications related to your request.

• Message and data rates may apply
• Message frequency may vary
• You may opt out of automated or marketing text messages at any time by replying STOP
• For help, reply HELP, call or text 732-305-2740, or email info@medusapools.com

Mobile phone numbers and SMS consent information are not sold, rented, or shared with third parties for their own marketing purposes.

Our website may contain links to third-party websites, manufacturers, suppliers, or service resources. We are not responsible for the privacy practices, security, or content of those websites. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Your continued use of the website after changes are posted means the updated policy will apply to your future interactions with us.

If you have questions about this Privacy Policy or our data practices, please contact:

Medusa Pool & Spa
Call or text: 732-305-2740
Email: info@medusapools.com